Refund and Cancellation Policy

The Basic agency listing is free and carries no billing or refund terms.

NepaleseWorker.com does not process live card or bank payments directly. Where an agency's listing plan involves a fee, payment is arranged directly with Green Outdoors Global Pvt Ltd (e.g. by bank transfer) outside the platform. Once received, our team records the payment and the plan against your agency's subscription, and an invoice is generated and emailed to you. See our Listing Plans page for current plan pricing and features — several tiers are currently priced "Contact Us" pending finalisation.

An agency may request cancellation of a paid plan at any time from their dashboard or by contacting office@nepaleseworker.com. Cancellation takes effect at the end of the current billing period shown on your subscription unless otherwise agreed in writing or required by law. Cancelling does not automatically delete your agency's listing — it reverts to the free Basic tier's feature set.

Because payments on this platform are recorded manually against a specific plan period rather than processed through an automated billing system, refund requests are handled case by case. Contact office@nepaleseworker.com with your invoice number and the reason for the request; we aim to respond within 5 business days. Amounts already earned for time used in the current billing period are not refundable except where required by law.

Billing disputes should be raised within 30 days of the invoice date by emailing office@nepaleseworker.com, referencing the invoice number shown on your subscription page.

We may change listing plan pricing and features; changes apply to future billing periods, not to a period you have already paid for. Current pricing is always shown on our Listing Plans page.